Knowledgebase

• Knowledgebase
• Support Tickets

• /
• Support Fields

Department

Provisioning
Tickets regarding the provisioning of services.
Change Requests
Tickets regarding changes to existing services.
Billing
Tickets regarding Billing queries or issues.
Equipment and Rack Access Requests
Requests to access your equipment / racks housed within our Data Centre facilities.
User Support
Tickets regarding issues that end users are having accessing or using Services.
Technical Support
Tickets regarding work being done by our Technical Services Team.
Sales
Requests regarding new Services or Upgrades
Consultancy
Tickets being worked on by our Consultancy Team.
Projects
Tickets related to new or ongoing Projects.
Abuse
Abuse reports for ISP Services.

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